1. CHIPTRONIC Privacy Policy

CHIPTRONIC is committed to protecting the privacy of the data provided during the use of its products, while delivering software that provides performance and convenience. This Privacy Policy explains how the software collects and uses the data entered and made available by the user.

By using CHIPTRONIC's products and services, you agree to the terms of this Privacy Policy. If you do not agree, do not use the software. You can also express your consent by clicking "accept" at the end of this text.

Information Collected and Purpose of Use

CHIPTRONIC collects information to enable the features you use, provide services, and complete the requested transactions. Additionally, the information is used to continuously analyze and improve our products and services. We collect additional data to offer services better suited to the users' needs. This information includes:

• Mobile device data: Information about the mobile device on which CHIPTRONIC software is installed, such as brand, model, IMEI, unique identifiers, type, operating system version, language, hardware specifications (storage and battery capacity), and other information related to system interaction, such as error reports, system activity, date, and time.
• Device sensors and features data: Information from the Bluetooth system, camera, location data (GPS), and travel information collected while CHIPTRONIC software is in use.
• User-provided data: Name, email, phone, password, and other information provided during registration or while using CHIPTRONIC software.
• Purchase activity:Information about your interaction with CHIPTRONIC's online shopping service, whether through the app or the website.

Legal Basis for Data Processing

Data processing by CHIPTRONIC is based on the following legal grounds, as established by the LGPD (General Data Protection Law):

• Consent: obtained explicitly when providing information or registering.
• Contract execution: necessary to provide the requested products or services.
• Legitimate interest: used to improve our products and services or for personalized marketing purposes, always within legal limits.

Use of Information

CHIPTRONIC uses the collected information to provide its products and services and deliver a more personalized experience. The collected data is also used to maintain and improve services, such as resolving reported issues, developing new products, and offering personalized products and services, including content suggestions and advertisements.

CHIPTRONIC may use the data for:

• Sending important communications: such as welcome letters, billing reminders, information about technical support, and security alerts.
• Surveys and promotional communication: we may occasionally invite you to participate in satisfaction surveys or send promotional communications about CHIPTRONIC products or services.

Data Security

CHIPTRONIC uses various security technologies and procedures to protect the information against unauthorized access, misuse, or disclosure. We implement end-to-end encryption, multi-factor authentication, and strict access controls. Information is stored in computer systems with limited access, located in controlled facilities. In the event of a security incident, we will take necessary measures to mitigate the impact and notify affected users as required by the LGPD.

Data Sharing with Third Parties

CHIPTRONIC may share information with service providers exclusively for necessary activities such as packaging, shipping, delivery of purchases, customer support, and data analysis. Only the necessary data will be shared, and service providers are prohibited from using this information for any other purpose.

CHIPTRONIC may disclose your personal information only:

• To comply with the law or respond to legal processes.
• To protect the intellectual property rights of CHIPTRONIC or our customers, including enforcing contracts or policies.
• In the event of a merger, acquisition, or sale of the company.

Data Storage and Processing

The collected information may be stored and processed in Brazil or any other country where CHIPTRONIC, its affiliates, subsidiaries, or service providers have facilities. When the software uses internet resources, the device information is sent to websites and online services to help improve products and services and for statistical analysis. This data typically includes the IP address, operating system version, browser version, error messages, and regional settings. In some cases, hardware identification, such as manufacturer, name, and version, is also sent.

User Rights

Under the LGPD, you have the right to access, correct, delete, or restrict the processing of your personal data at any time. To exercise these rights, please contact us via email at dpo@chiptronic.com.br.

Changes to the Privacy Policy

This Privacy Policy may be updated occasionally to reflect changes in CHIPTRONIC’s products and services. We encourage you to review this Policy periodically to stay informed about how your information is protected.

Contact

If you have any questions about this Privacy Policy or believe that CHIPTRONIC has not adhered to it, please contact us via email at posvenda@chiptronic.com.br.

In accordance with the LGPD, if you wish to know what data CHIPTRONIC holds about you, or would like to delete or restrict your personal information, please contact our DPOs: Clayton Camargo, João Emiliano, Josias Montagner, Leonardo França, and Mikael Nojima, at dpo@chiptronic.com.br.

2. General Terms and Conditions of Use of the Product

The terms of this license form an agreement between CHIPTRONIC and you, the User. Please read them carefully. They apply to the Product acquired and downloaded from this website. By downloading and using the product, you agree to these terms. If you do not agree, do not use the software.

License of Use

This product is licensed, not sold. All content provided by the software is the intellectual property of CHIPTRONIC and is protected by applicable national and international laws. This agreement grants the user only limited rights of use. All other rights remain with CHIPTRONIC.

The User agrees to use the product and software solely as permitted by this agreement, without acquiring any intellectual property rights.

Product Use Rules

The use of the product must follow the technical manual provided. By using it, the user is subject to the Terms and Conditions described here, in addition to the instructions in the manual. The user must not, under any circumstances:

• Reverse engineer, decompile, or disassemble the software and/or hardware, except as expressly permitted by applicable law.
• Attempt to access any restricted or disabled features or circumvent technical limitations of the software.
• Make more copies of the software than specified in this agreement or permitted by law.
• Publish or make the product or software available for others to copy.
• Rent, lease, or lend the product or software.

Any user conduct that constitutes a crime against CHIPTRONIC’s intellectual property may result in legal action.

Software Updates and Internet Access

CHIPTRONIC may provide updates for the product periodically via the internet and may alter or cancel these updates without prior notice. It is the user’s responsibility to install updates for the product to function correctly.

The user must not use access to CHIPTRONIC's website in a way that damages, interrupts access for other users, or attempts unauthorized access to any service, information, account, or network.

Limitations and Interruptions of Use

CHIPTRONIC does not guarantee that the use of the product or software will be free from interruptions, errors, or security failures. Due to the variation in software types and versions in vehicles and motorcycles, and the absence of international standards, the product may have limitations or variations in information and applications depending on the vehicle’s model and module architecture.

Additionally, some features rely on third-party services, such as mobile network operators or servers, and may experience interruptions due to unavailability of these services.

Limitation and Exclusion of Damages

CHIPTRONIC is not responsible for any losses, damages, or injuries of any kind, including lost profits, related to the use of the product. This applies without limitation to:

• Interruptions, limitations, or service outages of third parties affecting the product.
• Claims related to breach of contract, warranty violation, strict liability, negligence, or other damages.
• Any issues related to the product, its software, or content (including code).

This limitation of liability applies even if CHIPTRONIC was previously warned of the possibility of such damages.

Purchases and Use of Credits

By purchasing credits or points, the customer agrees to all applicable methods of purchase and use. CHIPTRONIC reserves the right to modify the balance of points and credits at any time, as necessary.

Applicable Law

This agreement will be governed by Brazilian law, which will determine its interpretation and the resolution of any claims of breach, regardless of conflicts of law principles.